Frequently Asked Questions
Answer: These compact probes give you total portability for point-of-care diagnostics at a fraction of the cost of a traditional cart unit. Depending on the model, they connect seamlessly to your existing tablet, smartphone, or laptop via Wi-Fi or a direct USB cable connection.
Answer: If Wi-Fi connectivity is a concern in your environment, we offer models that support a direct USB cable connection. This ensures a stable, zero-latency image transfer directly to your device without relying on a wireless network.
Answer: All our ultrasound scanners are backed by a comprehensive 2-year hardware warranty. If your device requires technical support or troubleshooting, we manage the diagnostic and repair process directly with the manufacturer to ensure your equipment is serviced to exact specialist standards.
Answer: Yes. The software is straightforward to set up and use on your own, but we provide full guidance to get you started. We can also arrange a video call directly with the manufacturer's specialists if you or your staff want a deep dive into the software or help optimizing your image settings.
Answer: No. The MyUSG app and software are completely subscription-free. There are no ongoing licensing fees, hidden costs, or paywalls to unlock features or save patient scans. You pay for the hardware once, and the software is yours to use permanently.
Answer: Our ultrasound scanners utilize the same high-density crystal technology found in premium brands to deliver sharp, diagnostic-quality imaging. By sourcing our equipment directly from the factory and running a lean, direct-to-clinic distribution model, we eliminate heavy corporate overheads and pass those direct savings straight on to your practice.
Answer: Yes. One of the standout features of our scanners is a battery life that matches or exceeds major premium brands, ensuring you can get through multiple sessions without constant recharging. Furthermore, next-generation models currently in development will feature swappable, quick-replacement batteries to entirely eliminate scanning downtime in high-volume environments.
Need help choosing the right model?
We don't just sell boxes. Every medical practice has different imaging needs, and we want to make sure you get the right probe for your specific applications.
If you aren't sure which unit fits your workflow, reach out to us. We will discuss exactly what you need it for, look at the options together, and if it's a specialized case, we'll double-check it directly with the manufacturer's technical specialists to make sure we recommend the correct model.